Сетевая платформа Ethernet KNVMS-V1

IP АТСSIPUSB

Overview
Software Model No.: KNVMS-V1

Product description
KNTECH Message Center is a pure software voice-messaging solution that enables network-wide advanced voice mail services across any voice network infrastructure, providing messaging access from internal or external telephone devices. The KNTECH IP Touch phone GUI are so easy to use that end users virtually need no training for being able to use their voice mail. Includes Automatic Gain Control (AGC) to dynamically regulate volume for both recording and playback. A staff extension can be designated to provide personalized call answering support. When a mailbox owner is unavailable to answer an incoming call, the Voice Mail System (VMS) will automatically route the call to their designated staff. Callers also have the option to leave a message in the mailbox or dial another extension. The VMS will automatically disable the boss function outside of office hours, or when instructed by the designated staff if they are unavailable to receive forwarded calls. If the staff is unable to take the call and the caller chooses to leave a message, the message will be stored in the mailbox.

Key features and technology

• The system supports local direct connection and remote connection via Internet; a dial-up modem interface is provided to allow remote administration via PSTN dial-up as required.
• The CVMS is hard-disk based and configured with RAID 1 data redundancy (Mirroring) to ensure data reliability.
• The Management Workstation supports connection to a black and white A4 laser printer (USB/Network type) for printing system logs and records as specified.
• Automatic deletion function for expired messages; administrators can define the maximum retention period for both un-played and saved voice messages. Programmable limits for individual mailboxes including maximum message length and maximum number of messages allowed.
• System performs constant background self-diagnostic tests to monitor disk drives, interface cards and critical components, logging deviations or alarms.
• On-site Control Terminal software can output system reports and statistics in both PDF and Microsoft Excel (spreadsheet) formats.
• Ringing duration before an unanswered call is routed to the CVMS is configurable on both individual user level and user class level.
• Message Waiting Lamp (MWL) will remain on or blinking until all new voice mail messages in the mailbox are acknowledged/retrieved.
• Experienced users can bypass voice prompts at different levels by entering a string of commands and executing them in order without playing the full prompt.
• Includes Automatic Gain Control (AGC) to dynamically regulate volume for both recording and playback.

Caractéristiques / spécifications techniques

• Model: KNVMS-V1
• Software model no.: KNVMS-V1
• Solution type: Pure software voice-messaging system for network-wide voice mail services
• Connection: Local direct connection and remote connection via Internet; optional PSTN dial-up modem interface for remote administration
• Storage: Hard-disk based with RAID 1 (mirroring) for data redundancy
• Management: Management Workstation supports A4 USB/Network laser printer for logs and records
• Message retention: Automatic deletion for expired messages; configurable retention periods for un-played and saved messages
• Mailbox limits: Programmable limits per mailbox (max message length, max number of messages)
• Diagnostics: Continuous self-diagnostic background tests with logging of deviations/alarms
• Reporting: On-site Control Terminal can export reports in PDF and Microsoft Excel formats
• Ringing/configuration: Configurable ringing duration per user and per user class before routing to VMS
• Message waiting: MWL behavior persists until new messages are acknowledged/retrieved
• User interface: Easy-to-use IP Touch phone GUI; experienced-user prompt bypass available
• Audio: Automatic Gain Control (AGC) for recording and playback